Essay Archive - IBM's Dominance of the Computer Industry
IBM's Dominance of the Computer Industry
The dominance that IBM enjoyed over the computer industry from the
mid-1950's to the mid-1970's was not achieved primarily through superior
technology, but through superior marketing and customer service. IBM
realized that customer were interested in solutions to problems rather that
the technical merits of a machine. With this in mind, IBM took a total-
system approach to computers, not just a central processing unit approach.
Even early on, IBM realized that it was important to make its
products accessible to its custom....
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